Refund Policy

1. Free before you pay

The VIN decoder and license plate search are free and identify the vehicle before any charge. You only pay when you choose to unlock a full history report, so you always know what vehicle you are buying a report on first.

2. If a report fails, the fix is automatic

If we cannot compile a report for a VIN you submitted, you are not charged for nothing. A single $16.99 purchase is refunded in full to your original payment method, and a report run from a pack credit has that credit returned to your balance. No support ticket is required; the reversal happens on its own.

If a report completes but has no history records on file at all (no title events or brands, no reported damage, no odometer readings, no theft records, no ownership events, and no photos), the report is still delivered and a report credit is added back to your account automatically, ready for another VIN. Credits never expire. This is a credit, not a card refund.

3. Classic and pre-1981 vehicles

Vehicles built before 1981 used short serial numbers, and records for them are thinner than for modern VINs. If a classic VIN returns no usable records from any source, no report is produced and the charge is refunded or the credit returned under the same rule above.

When a classic VIN does return records, the report is delivered and billed normally, with a note that coverage for older vehicles is limited.

4. Completed reports

A delivered report is information you have already received, so completed reports are generally not refundable. Every report also includes free re-checks of the same VIN for 30 days, so you can refresh it while you negotiate without paying again.

If you believe something went wrong with your order, a duplicate charge, a report that did not deliver, or a technical error, contact us and we will review it case by case and make it right.

5. Credits

Report credits from pack purchases do not expire and stay on your account until you use them. Credits are not transferable or redeemable for cash, except where a failed report returns a credit to your balance as described above.

6. How to reach us

Questions about a charge or a refund: contact@trulycar.com, or +1 321 878 3513.